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Fashion Personality New Multi-function Trolley Backpack

$207.71

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Returns & Refund Policy

Return & Refund Policy

Thank you for shopping at LuniMart. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • Exceptions: Electronics, major appliances, and certain seasonal items may have a shorter return window (15–90 days depending on the specific product category).

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unused and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants).
  • Customized or personalized products.
  • Personal care goods (beauty products, intimate garments).
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.

4. How to Start a Return

To start a return, contact us at lunimart.com@gmail.com. Please provide your order number and the reason for the return. If accepted, we will send you a return shipping label and instructions. Items sent back without a prior request will not be accepted.
5. Shipping Costs & Fees

  • Our Error: If the item is defective, damaged, or wrong, we cover shipping costs.
  • Change of Mind: The customer is responsible for return shipping fees and potential restocking fees.
  • Refund Processing Fee: Please note that a 5% fee will be deducted from all processed refunds.

6. Wrong Address Delivery

If a package is delivered to a wrong address, you must contact us within 24 hours to be eligible for a refund. We cannot offer a refund for wrong address issues reported after this 24-hour window.

7. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective or damaged so we can make it right.

8. Refunds

Once inspected and approved, you’ll be automatically refunded on your original payment method (minus the 2% fee) within 5–10 business days.

9. Exchanges

The fastest way to get a new item is to return the original and, once accepted, make a separate purchase.
Contact Information:

  • Email: lunimart.com@gmail.com
  • Website: lunimart.com

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Return within 30 days of purchase.

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