Professional Plush Hand Puppet with Moving Mouth

Welcome to LuniMart. By placing an order on our store, you agree to the following terms and conditions, which are designed to ensure a transparent and reliable shopping experience under a Forward Sale (Salam) model.

1. Our Business Model

LuniMart operates as an authorized retailer. We facilitate the sale of high-quality products through our network of verified professional suppliers. When you place an order, you are entering into a contract where we commit to delivering the specified product to you within a set timeframe.

2. Full Advance Payment

In accordance with our business model, all orders must be paid in full at the time of purchase. This ensures that the production and fulfillment process begins immediately to meet your delivery schedule.

3. Product Specifications and Accuracy

We strive to provide highly detailed descriptions, including materials, dimensions, and high-resolution images for every product. This is to ensure there is no ambiguity (Gharar) regarding what you are purchasing. Please review the product details carefully before placing an order.

4. Our Liability and Delivery Guarantee

LuniMart takes full financial and legal liability for your order.
From the moment you complete your purchase until the product is safely delivered to your doorstep, the risk of loss or damage is ours.
If a product is lost in transit or arrives damaged, we take full responsibility to either send a replacement at no extra cost or provide a full refund.

5. Estimated Delivery Time

Each product has an estimated delivery window (typically 7-15 business days for the USA market). While we aim for the fastest delivery possible, the maximum delivery date mentioned at checkout is our commitment to you.

6. Order Cancellation and Refunds

If we are unable to fulfill your order or deliver the product within the agreed timeframe due to unforeseen circumstances, we will notify you immediately and provide a 100% refund of the amount paid. Your satisfaction and trust are our top priorities.

7. Customer Support

For any inquiries regarding your order, tracking, or product quality, please contact us directly at lunimart.com@gmail.com. We are your sole point of contact and are responsible for resolving any issues with your purchase.